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Ticket Service Representative (TSR) – Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)

October 11, 2017
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Job PurposeThe TSR will handle event ticketing for all arena sports, concerts and family shows.Primary (Essential) Duties Greet guests with enthusiasm as they approach the ticket windowSell tickets using ticketing software for all Talking Stick Resort Arena eventsDistribute will call ticket ordersAnswer ticket office phone linePerform assigned duties with a focus on excellent guest serviceKnowledge, Skills and/or AbilitiesExcellent customer service and interpersonal skillsFriendly, outgoing personalityEffective problem solvingProcess and balance payments accuratelySpanish/English bilingual is a plusAbility to work in a fast-paced environmentProficient in Microsoft Office applicationsExperience/Education RequirementsCash handlingTicket office or retail experience is preferredWorking Conditions and Physical DemandsFlexible schedule to include weekends, evenings, some holidays and some overtime to meet business needsMajority of shifts begin at 4:45 PMAbility to stand for extended periods of timeMust be able to work at least 60% of events each monthThe physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organization ... Read More...