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Ticket Seller – Oracle Arena and Oakland/Alameda County Coliseum (Oakland, CA)

November 7, 2017
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Oracle Arena & Oakland/Alameda County Coliseum are AEG Facilities-managed venues and Northern California's premiere sports and entertainment venues home to the Oakland Athletics (MLB), Oakland Raiders (NFL) and Golden State Warriors (NBA). Additionally, we host the top entertainers, family shows and special events at our venues.Job Summary:The Ticket Agent serves as a liaison between guests and the Oracle Arena & Oakland-Alameda County Coliseum's box office. Engages in ticket sales, will call, and resolution of any and all ticket issues. Job Description:• Process customer ticket sales and will call pickups• Answer guest questions with regard to event and facility, e.g. location of a particular section, price of tickets, dates of future events, etc.• Handle complaints, discrepancies, or related ticket problems with guests and staff when applicable• Utilize Ticketmaster software to troubleshoot any and all ticket issues, e.g. reprinting tickets, researching scan history of a ticket, selling a new ticket, etc.• Respond to guest concerns in a respectful and calm manner and work closely with Director of Ticketing or Box Office Manager as needed• Have a thorough knowledge of all AEG Oakland facilities, scheduling, venue services, attractions, and event logistics• This position requires heavy interaction with the public providing courteous, friendly and professional assistance• Maintain a positive, outgoing demeanor, adher ... Read More...